Case Studies

Government:

Training, Process and Project Development –
United Nations

The United Nations is a world peace organization with locations and mission throughout the world. To support the security of these locations and mission, the UN has a Security Service of over 200 resources responsible for all functions and issues related to all persons and properties. All of the missions and sessions within the UN General Assembly are considered projects; therefore, a need was identified to develop a standard methodology to plan and carryout sessions and missions with the greatest degree of accuracy and quality possible. Armiger International supported these needs in the following ways:

During the four years Armiger International has worked with the United Nations Security Services it has:

• Conducted a process flow analysis of how work enters the unit, who requests it, what processes were used to perform it and what individuals were used to implement request. As a result of this process flow, a new unit entitled Special Projects Unit was established to move requested projects out of the security units into a more desirable location away from the daily security concerns. Equally, a process was established to manage special projects more effectively and a simple computer program was developed to maintain tracking and control of all such projects.
• Several training programs (including Project Management) were developed and delivered to over 100 security officers
• Armiger International prepared a custom designed Pulse Questionnaire which was completed by more than 100 security officers. The results of this questionnaire revealed several critical areas for concern including the need for a better communications process. Various security officer task teams were established to resolve these key issues, the result of which was the implementation of new methods and procedures and the introduction of additional training by outside sources.
• Armiger International also has been involved with the building of a new database to record all security officer information. This data base is designed to provide greater accuracy of information as it pertains to each officer’s records, history of accomplishment and skill levels necessary to match appropriate personnel with various UN projects.
• Armiger International maintains an ongoing relationship with the UN Security Services to provide continuing education and process improvement